FAQ
Shipping
1. When my order will be delivered?
USA: 3-6 business days
Canada: 1-5 business days
International: 8-75 business days
- Calculate the business days from the day after you have received your shipping confirmation. For example, if you have received your shipping confirmation today, tomorrow will be the 1st business day of the shipping.
- The shipping times above are for deliveries in major centers. For rural deliveries or deliveries outside continental USA and Canada, it can take a few more days.
2. When will you ship my order?
We ship orders each business days (Monday-Friday). Usually your order will be shipped less than 24 hours after you place your order. You will receive an e-mail confirmation when the package is shipped.
3. My package is late, what to do?
- After calculating the business days of the shipping on this chart, you can contact us if your package is late.
4. What is my Tracking Number?
All packages have a tracking number, except for International shipments. The tracking number is sent automatically to you by e-mail when your package is shipped. If you haven't received your tracking number, please check your "bulk folder" to see if your spam protection has trashed the message. If your tracking number is not in your bulk mail folder you can contact us to receive it.
5. Where can I track my package?
- You can track it on UPS, Canada Post and USPS websites, according to the service your order was shipped with. Allow a few days after the shipping date to begin to see the tracking results.
6. Can you ship to my country?
We ship worldwide (except Spray Paint that can only be delivered in the 48 contiguous US states and in Canada).
Returns
1. Can I return an item for exchange?
- We do exchange clothing and damaged items only.
- For clothing, we will exchange an item only if the size is not correct. In that case, we will do the exchange for an item of the same model of the correct size. You will have to send back the item (you will have to pay the shipping fees) to be exchanged. To receive a return authorization, please contact us please contact us within 15 days after you receive the shipment.
-If the package arrives damaged, send back the damaged items and we'll exchange them, or proof that the item is damaged. You have one month after the date of the transaction to declare a broken item. To received a return authorization, please contact us.
2. Can I return an item for refund?
- No sorry, all sales are final.
3. What is the address to return an item?
- All returns must be authorized before you send back the items. Please contact us to receive a return authorization. We will give you the address for the return and the return instructions by e-mail.
4. What if I give you an incorrect shipping address?
In this case your package will probably be returned to us. Be sure to enter your complete address when you place your order (including your appartment number). If a package is returned to us because you gave us an incomplete or invalid address, you will be charged additional shipping fees for the return. Those are fees that are charged to us by the carrier when your package is returned.
Billing
1. What kind of payment do you accept?
- We accept Visa, Mastercard, American Express, Paypal.
2. In which currency my card will be charged?
-In US dollars or Canadian dollars (you can use the currency switcher in the site menu)
3. Is the sale final?
Yes, all sales are final.
Spray Paint
1. Is there a minimum order for Spray Paint?
No, there is no minimum order!
2. Where can you ship the Spray Paint?
We are now shipping paint to the lower 48 states and to all Canadian provinces. All other products in the online store are available worldwide.
3. Do you substitute colors?
We try to keep the online inventory as exact as possible, but it is possible that we sold out of a color during the day. If it happens, we will substitute the missing color with the closest color available to not delay your order.
4. How do you ship Spray Paint?
All spray paint orders will be shipped with UPS ground or USPS.
5. Can you deliver Spray Paint to a PO Box?
No, sorry we can't ship spray paint to PO Boxes.
Wholesale
1. Do you wholesale graffiti supplies?
- Yes! We distribute many brands, including Molotow, Grog, On The Run and Stylefile. Click here to open now your wholesale account with us!
2. How can I sell my products to you?
- We are always looking for new products. Please contact us here.
Free Items
1. Is there a limit of Free Items I can get?
Yes, all orders are limited to one free item.
2. Can I use more than one coupon with my order?
Only one coupon can be used on each order, offers can't be combined.
Contact Us
1. How can I contact you?
If your question was not answered on this FAQ page, you can contact us here.
The support email address is: support@bombingscience.com
